Transporter

Unveiled in April 2003 and on sale in the UK from 3 October 2003, the fifth instalment in the Transporter legend is continuing the sterling work of preceding models, as well as extending the model’s 53-year production life – and 8.5 million volume – well into the future.

The Volkswagen is larger, offers more load space and higher payloads, has greater versatility and is equipped with more powerful and more fuel-efficient engines than the model it replaced. It also features as standard many safety and luxury items which are far from commonplace in its market segment.

As a range, the Transporter offers something for every need. It is available as a panel or window van, shuttle people carrier, and as a single or double chassis cab; with a choice of two wheelbases and three roof heights – standard, medium and high; four engine options and four gross vehicle weights. The body configuration possibilities and optional equipment available make this Transporter the most flexible and versatile vehicle that Volkswagen Commercial Vehicles has ever offered.

Even before launch, the Transporter claimed arguably the highest UK accolade for light commercial vehicles, being named What Van? Van of the Year. In addition, it has claimed the title of International Van of the Year 2004.

SUMMARY

  • front-engined and front-wheel drive
  • available as a panel van, window van, shuttle people carrier and single or double chassis cab
  • short and long wheelbase versions; four GVWs from 2.6 to 3.2 tonnes; three roof heights
  • vehicle designations denote GVW: T26 (2.6 tonnes), T28, T30, T32
  • length 4890 mm; width 1904 mm; height 1969 mm (short wheelbase); load space ranges from 5.8 to 9.3 cu m
  • specially-designed front suspension system with isolated chassis subframe
  • four TDI PD diesel engines: 1.9-litre four-cylinder 85 and 104 PS; and 2.5-litre five-cylinder 130 and 174 PS; all units use Volkswagen’s proven and award-winning ‘Pumpe Düse’ or unit injector technology
  • 1.9-litre models feature five-speed manual gearbox; 2.5s have six speeds. Tiptronic six-speed automatic available as an option
  • 4MOTION four-wheel drive version available with 2.5-litre TDI PD 130 PS engine and six-speed manual transmission
  • sophisticated and market-leading safety systems with ABS fitted as standard, along with traction control, electronic brake-pressure distribution and an electronic differential lock
  • driver airbag standard; up to five additional airbags available as options
  • manufactured in Hanover and Poznán (Poland) plants; production shared according to model type and demand
  • Volkswagen Commercial Vehicles plans to sell around 10,000 Transporters in 2004 six speed manual

DESIGN

Exterior

The external dimensions of the short wheelbase Transporter are greater than those of the previous generation model at 4890 mm long, 1904 mm wide and 1969 mm high. The panel van is capable of payloads of up to 1357 kg, impressive towing weights and GVWs from 2,600 to 3,200 kg.

Comparison of Mk 4 and 5 short wheelbase standard roof panel van dimensions:

  T5 T4 Difference
length, mm 4890 4707 +183
width, w/out door mirrors, mm 1904 1840 +64
height, mm 1969 1940 +29
wheelbase, mm 3000 2920 +80
body cubic capacity, m3 5.8 5.4 +0.4

Anti-corrosion systems

A raft of anti-corrosion measures are incorporated into the Transporter’s design, to avoid any potential rust ‘hot spots’. For example, the entire perimeter of the sliding doors fits flush with the outer skin of the bodyshell when closed and is thus protected from water spray and gravel impact from the front wheels.

With this vehicle, Volkswagen Commercial Vehicles has taken a new approach to under-body protection against corrosion. Whereas underside protection is conventionally spray-applied, the Transporter features multiple-section polymer panelling which makes the use of wax sealants unnecessary.

A positive side-effect of this full-coat solution is a reduction in under-body noise produced by gravel or water impact, especially since polymer materials are also used to line the wheel housings.

The entire under-body structure of the Transporter is galvanised using the hot-dip technique. The bodyshell’s outer skin, as well as the doors, bonnet and mudguards, are subjected to electronic galvanisation in order to ensure enhanced surface quality.

Compared with the procedures used in the past, the Transporter’s bodyshell sealing system is a major advance, both in terms of efficiency and environmental friendliness. The robot-controlled process is far more targeted and reduces waste, while the paintshop process uses only water-based colour lacquers.

Cavity sealing is done using a Volkswagen-patented sealant flooding method which does away with the need for spraying. Instead, sealant is flooded into the cavities and then removed. Protective foil is employed in several different areas to protect the bodyshell from gravel or human handling.

Thanks to this quality engineering, the Transporter is able to boast a three-year paintwork warranty and excellent 12-year corrosion warranty.

Interior

The Transporter’s cabin is designed not only to provide a pleasant driving experience but also to function as an efficient and practical workplace.

The seats offer excellent comfort levels even on long journeys; the driver’s is provided with height adjustment and adjustable lumbar support as standard. Finding the perfect driving position is aided by a height and reach adjustable steering wheel, while the gearshift is conveniently mounted close at hand on the dashboard. This gives more space in the cab, and an unobstructed floor.

Dual passenger seats are fitted as standard on the panel van; a single passenger seat is on the window van.

The dashboard has been designed to make the instruments easy to read and with excellent ergonomics, and there are several sizeable storage areas. These include compartments on the outside of the seats and two each in the driver and passenger doors, the lower of which will accommodate a 1.5-litre bottle and an A4 file folder. There are storage pockets at each end of the dashboard, beneath the air vents; open storage near the gearshift; and a storage box integrated within the roof liner. There is also a lockable glovebox and two cupholders.

Heating system

Recognising the importance of the Transporter’s role as workplace, Volkswagen designers paid considerable attention to climate control systems.

The heat exchanger, at the heart of the heating system, is housed beneath the instrument panel; the system features fresh/recirculated air circuits and a pollen filter.

Optional extras include:

  • full air-conditioning, with conditioned air entering the vehicle via nine vents
  • a fuel-powered auxiliary heater to provide extra warmth in the cargo area
  • a water-based auxiliary heater controlled via an additional battery which can heat the vehicle automatically via a timer switch or even by remote control
  • warm-air additional heating, for use when the vehicle is being used as a workshop or for the transport of frost-sensitive goods

Panel van

The Transporter offers unrivalled marketplace versatility, with short wheelbase versions available with normal or medium roof heights and long wheelbase versions with three different roof heights. A variety of GVWs are also offered, meaning there is a variant to suit every purpose. The load space concept is a sophisticated one, with a virtually rectangular cross-section and a load length of 2543 mm in short wheelbase models. Load height starts at 1394 mm and payloads begin at 795 kg.

Such is the strength and rigidity of the Transporter’s box body that it can be fitted if desired with two sliding doors – one sliding door, on the left, is standard – to turn it into a twin-loader. Electrically operated sliding doors are an option, and a tailgate can be specified in lieu of the standard twin rear doors.

Load-lashing rings (six or eight, depending on wheelbase) are fitted as standard, and there is a choice of bulkhead options as well as side wall panelling and rubber or wooden flooring.

Window van

Total flexibility is on offer from the Transporter window van and shuttle ranges.

The window van provides a wide range of seating layouts which can accommodate up to nine people; many of the seats are either removable (with no need for tools) or can fold and tip to provide greater load space as required. The backrests of all the bench seats can be folded down to provide a level work surface.

A range of door and window options is offered to suit all applications, as well as a choice of rear compartment heating and air conditioning systems.

This van is designed primarily as a crew cab vehicle.

People-carrying shuttle

Available with a choice of two wheelbases and either eight or nine seats, the Transporter shuttle offers buyers a no-frills MPV. It is aimed at the hotel/airport shuttle and taxi sector, though also ideal for families or businesses who need more than seven seats.

In standard form the shuttle seats eight people – two in the front, with two rows of three behind. The ninth seat is available as an option, and is located in the front row as a dual passenger seat.

Unlike the window van, the shuttle offers more luxury, with standard features including roller blinds for side windows; electrically adjustable mirrors; electric windows; and SE versions benefiting from body-coloured bumpers, air conditioning and carpeted floors.

Single and double chassis cab

Completing the Transporter range are chassis and double cab variants, both of which come with a long wheelbase as standard.

With these versions, a dropside is also available offering added flexibility for operators.

ENGINES

The Transporter features a range of engines employing Volkswagen’s proven ‘Pumpe Düse’ or unit injector technology. The line-up comprises four TDI PD engines: two four-cylinder 1.9-litre units of 85 and 104 PS; and two five-cylinder

2.5-litre powerplants of 130 and 174 PS – the most powerful in this sector. When coupled with the six-speed manual gearbox, the 2.5-litre TDI 130 PS engine is available with the four-wheel drive system 4MOTION.

Diesel technology

Volkswagen has for a long time been at the forefront of diesel technology.

Its latest system is known as ‘Pumpe Düse’ or ‘PD’ technology. Pumpe Düse translates as ‘unit injector’ and describes a fuel injection system which can operate at pressures of up to 2050 bars or 30,000 psi.

Higher injection pressures mean better mixing of fuel and air. In turn this allows more fuel and air to be burnt cleanly in each cylinder of the catalysed TDI engine to provide a new industry benchmark power unit. PD technology combines the injector and pump into one unit for each cylinder and is operated by the engine camshaft – with the outgoing TDI engine, fuel is pressurised by a distributor injector pump which feeds the individual injectors. A finer adjustment of the fuel injection process with a much higher pressure results in higher torque yet little or no change in fuel consumption or CO2 emissions.

1.9-litre TDI PD, 8-valve 4-cyl, 85 and 104 PS

Volkswagen’s renowned and award-winning 1.9-litre TDI PD engine employs a separate injection pump for each of the four cylinders, arranged directly above the injector. This extremely compact design enables high injection pressures and allows fuel to be injected directly into each combustion chamber.

Both of the 1.9-litre units feature an exhaust gas turbocharger with VTG (Variable Turbine Geometry) and charge air cooling, ensuring extremely high efficiency.

The 85 PS unit develops its maximum torque of 148 lbs ft at just 2,000 rpm and, coupled with a five-speed gearbox, returns 47.1 mpg at a steady 56 mph. With its 80 litre fuel tank volume, this means a range of around 800 miles.

Figures provided by the 104 PS engine are no less impressive: at 2,000 rpm it provides torque of 184 lbs ft, yet the panel van’s average fuel consumption figure is 46.3 mpg at a constant 56 mph with half payload.

2.5-litre TDI PD, 10-valve 5-cyl, 130 and 174 PS

Among the chief benefits of the Transporter’s 2.5-litre TDI PD unit are its exceptionally compact dimensions and weight. One of the keys to this is the helical-toothed spur-gear drive on the gearbox side, which operates not only the valve gear but also all the peripheral units such as the alternator, the water and oil pumps, as well as the servo pump and air-conditioning compressor.

There are two versions available, each matched to a six-speed transmission.

The 130 PS version provides maximum torque of 251 lbs ft at 2,000 rpm, while the 174 PS unit provides an exceptional 295 lbs ft at similarly low revs. Both 2.5-litre engines are also economical, with the panel vans both returning 44.8 mpg at a constant 56 mph and with half payload.

Gearboxes

All Transporters with four-cylinder engines feature as standard the familiar and well-proven five-speed gearbox of the previous generation Transporter, albeit with revised and optimised gear ratios.

The five-cylinder models are fitted as standard with a completely new six-speed gearbox specially developed to handle the high torque loads developed. The adoption of six speeds has allowed the designers to optimise ratios and thus improve performance and economy.

Available as an optional extra, is a six-speed Tiptronic automatic transmission system, which offers the driver the choice of making manual up or down gearshifts by tipping the gear lever forwards or backwards. The system features an ‘S’ setting with a ‘sports’ shift programme.

Servicing

Service intervals have traditionally been set at fixed time or mileage parameters, but the development of new engines and LongLife synthetic oil has changed this. New generation Volkswagen engines, including those on the Transporter, have built-in sensors that continually monitor oil quality, so a smart chip decides when it needs changing and flags up a service reminder on the dashboard monitor. Service intervals are therefore determined by driving style and patterns, and can vary from a minimum of 9,000 miles or one year, up to a maximum of 18,000 miles or two years.

These long oil intervals are possible thanks to the use of Castrol SLX LongLife II engine oil. This is a fully synthetic SAE 0W-30 oil that has been specially formulated to be compatible with the longer service intervals of both petrol and diesel engines, and in particular, Volkswagen’s PD units.

By removing this oil and using traditional lubricants, it is still possible to have servicing at fixed intervals of one year or 10,000 miles. The choice is made at PDI (the vehicle’s pre-delivery inspection), and can be changed at a major service.

There are no strict rules on which to base the decision of which servicing regime will be most beneficial to a customer. LongLife oil protects for up to three times the distance of standard oil, but it costs roughly three times as much. However, cost savings are available from reduced servicing costs, and possible improved fuel economy: operators can expect an average reduction of 2.7 per cent on their fuel bills by using LongLife oil. What’s more, as less oil has to be disposed of with less servicing, there are clear advantages for the environment.

Operators interested in the LongLife service regime can learn more from their local Van Centre. Each centre has a computer programme that can take account of individual situations and illustrate the potential savings over fixed servicing, in terms of both maintenance and fuel costs.

RUNNING GEAR

The Transporter sets exceptionally high standards in terms of ride and handling, thanks to an innovative suspension set-up, advanced safety features and a highly rigid body structure. Even with maximum payload, the Transporter has outstanding dynamic handling qualities and stability.

Front axle

Among the Transporter’s innovations is a separate front subframe. Unusually, the track control arms and anti-roll bar are attached to a subframe rather than being directly linked to the body. Vibration-absorbing mountings are used to attach the subframe to the body, leading to extremely effective insulation from vibrations and enhanced ride comfort.

The subframe also serves as a second energy absorbing platform in a head-on collision.

Rear axle

The Transporter’s rear suspension arrangement features semi-trailing arms with compact ‘miniblock’ coil springs and separate dampers. Anti-roll bars are fitted at both the front and the rear.

4MOTION four-wheel drive

A sophisticated four-wheel drive version of the Transporter is available in combination with the 2.5-litre TDI 130 PS engine and the six-speed manual gearbox.

4MOTION models use electronically controlled Haldex transmission, mounted on the rear axle, to split the drive between the front and rear wheels. Using a second generation Haldex system, the new transmission is faster acting, more sensitive, quieter and more compact than before.

In normal driving 90 per cent of the engine’s power is delivered to the front wheels, with 10 per cent going to the rear. This results in characteristics familiar to drivers of front-wheel drive vehicles, plus improved fuel efficiency compared with a permanent four-wheel drive system. As the system senses loss of traction, the Haldex transmission transmits power to the wheels with the most grip; as much as 100 per cent of the engine’s power can transfer to the rear wheels if necessary.

With a multi-plate wet clutch, it locks the front and rear wheels together as soon as a speed difference between them of more than a certain value is detected. The power of the engine is always transferred to the wheels with the maximum possible traction.

The Haldex coupling works hydraulically, with two ring piston pumps within the clutch supplying the pressure to push the plates together. The ring piston pumps come into action following any difference in rotation between the front and rear wheels.

The 4MOTION system provides four-wheel drive through the addition of a propeller shaft that takes drive from additional bevel gears on the front final drive. It is then transferred to the rear wheels via a Haldex Coupling to a lockable rear differential and rear drive shafts. All UK models come with a lockable rear differential controlled through a switch on the dashboard.

On the 4MOTION model, the rear wheels are suspended in the same manner as the front wheel drive version. The 4MOTION system adds approximately 100 kg to the weight of the Transporter.

Variants available in conjunction with 4MOTION are:

  • Transporter panel van, short wheelbase and long wheelbase
  • Transporter window van, short wheelbase
  • Transporter chassis cab, long wheelbase
  • Transporter double cab, long wheelbase
  • Transporter shuttle SE, short wheelbase and long wheelbase.

Steering, tyres and wheels

The servo-assisted rack and pinion steering system offers the Transporter driver the twin benefits of easy manoeuvrability and precision: only 3.3 turns lock to lock. Despite the track being wider and the standard tyre size increasing (205/65 R16), the Transporter’s turning circle has improved, to 11.9 m.

Braking system

The Transporter’s braking system features as standard a four-channel ABS

anti-locking system, TCS traction control system, EBD electronic brake-pressure distribution (which automatically alters front/rear braking effort to maximise braking performance), and an electronic differential lock (EDL).

Optional extras on the window van and shuttle variants include the Electronic Stabilisation Programme (ESP), and Brake Assist (BAS).

Brake Assist

Working in conjunction with the other elements of the braking system, Brake Assist recognises from the speed at which the brake pedal is depressed whether it is a ‘normal’ braking situation or an emergency stop. In the event of an emergency stop, it automatically increases braking pressure, activating ABS and ensuring the level of braking meets the conditions. The application of brake assist makes it possible even for unskilled drivers to reduce braking distances by around 25 per cent.

Electronic Stabilisation Programme – ESP

Also optional is ESP (Electronic Stabilisation Programme), a sophisticated system that automatically senses any tendency for the van to slide. Should this situation occur, ESP reacts by applying the brakes to one, two, three or all four wheels and adjusts the engine’s power. In this way, it is possible that a skid is corrected even before the driver is aware that one has started.

This can be useful if a tendency to understeer or oversteer develops in a bend. In such circumstances ESP can help prevent the van skidding or spinning off the road and is particularly helpful in wet or icy conditions. ESP uses the sensors and systems associated with the traction control system, the electronic differential lock (EDL) and the electronic brake-pressure distribution system (EBD).

FACTORY AND VAN CENTRE FIT OPTIONS

Although all Transporter models feature a high level of standard equipment, for those wishing to customise their vehicles further, a wide range of factory and van centre fit options is available.

Many options are grouped into packs: for example, a customer could choose one of five door packs depending on whether they required a tailgate or wing doors, and one or two side doors. There are also six different seat packs to choose from. Of course load floor covers and load side linings are also available.

Unusually in a commercial vehicle, a six-disc CD autochanger and a satellite navigation system are also available from the factory.

Volkswagen Commercial Vehicles’s nationwide network of Van Centres has also developed a range of options and accessories, to make sure each Transporter is tailored to the needs of the user. As expected from Volkswagen, all items are continually monitored for quality and are covered by warranty. These include:

  • Plylining kits
  • Rear light guards
  • Roof ventilators
  • Waterproof seat covers
  • Roof racks
  • Towbars
  • Reversing aids
  • Security features, including steering wheel locks and alarms
  • Alloy wheels 

SAFETY

In addition to the Transporter’s many standard active safety features, which include anti-lock braking and traction control systems, there is a host of passive safety systems.

Among these are three-point, height adjustable inertia reel belts on all seats, with those on the cab outer seats being fitted with pre-tensioners.

A driver airbag is fitted as standard on all models. A passenger airbag, twin side airbags and two curtain airbags are optional extras.

On Transporter window vans and shuttle featuring 4MOTION, Electronic Stabilisation Programme (ESP) and Brake Assist (BAS) are fitted as standard.

The Transporter’s bodyshell features a number of crash-safety enhancements. The chassis side members act as the main load paths in the event of a collision and are designed to ‘concertina’, absorbing impact energy as they do so. At collision speeds of up to 9.3 mph the front bumper will absorb impact energy and body parts located behind will be undamaged. This means considerably lower repair bills which would usually result from around-town manoeuvring and parking knocks.

SECURITY

Security is of key importance to commercial vehicle operators. To ensure the Transporter meets the standards expected, the following key features are offered:

  • standard remote control central locking including deadlocks
  • standard transponder-based engine immobiliser
  • optional factory fitted alarm system
  • steering wheel ‘freewheel’ lock
  • child locks on window van and kombi
  • internal release for rear door(s) (emergency exit)

WARRANTIES

All Transporters sold through a Volkswagen Commercial Vehicles UK Van Centre have a three year bumper-to-bumper warranty. The first two years with no mileage restrictions are manufacturer operated, while the third year (and up to 100,000 miles) is a Van Centre warranty.

In addition, all have a 12 year anti-corrosion guarantee (up from eight years on the previous model), a three year paintwork warranty and a three year comprehensive recovery and assistance package. The result of this final warranty is fully trained technicians on hand 24 hours a day, 365 days a year, to diagnose and repair most problems at the roadside using Volkswagen equipment and genuine parts.

HISTORY

The first series-produced Volkswagen Transporter rolled off the Wolfsburg factory production line on 8 March 1950, launching a brilliant career at the forefront of Europe’s post-war rejuvenation. Production started at the rate of 10 vehicles per day, with engines and axles taken from the Beetle. This vehicle was characterised by a self-supporting body on a ladder frame chassis, driven by a rear engine with rear-wheel drive.

A total of 1.82 million examples of the pioneering Transporter were produced between 1950 and 1967, initially at Wolfsburg and from March 1956 at Hanover. For the first time, a sliding side door was installed. German production of the Type 2, as it was called, ceased in 1979, by which time the Hanover plant alone had turned out 2.93 million examples. Production continued in Mexico and South Africa, and to this day the Type 2 is still being built in Brazil.

The T3 – rear-engined, like its predecessor – arrived in 1979 and achieved a production volume of around two million. Among its innovations for the Transporter range were diesel power and four-wheel drive, and the adoption of water-cooled power units.

In 1990 the fourth Transporter generation arrived, bringing with it comprehensive technical changes, including the adoption of the group-wide front transverse-mounted water-cooled engine and front-wheel drive philosophy.

The Transporter’s long production life has resulted in the manufacture of approximately 8.5 million vehicles.

VAN CENTRE NETWORK

Volkswagen understands the specialist needs of commercial vehicle users, and this is reflected in its nationwide network of 85 dedicated Van Centres.

Selling a vehicle is just a small part of the picture. Volkswagen Commercial Vehicles strives to make the whole ownership experience commensurate with the level of quality found in the vehicles themselves. Through its network of dedicated Van Centres, Volkswagen Commercial Vehicles is able to provide the highest standards of care, expertise and customer service. This level of commitment is rare in the commercial vehicle industry.

In summary, the Volkswagen Van Centre Network offers:

  • An environment designed specifically for the van user
  • Experienced, specialist staff, fully trained by Volkswagen
  • Specially equipped workshops with the latest technology
  • Comprehensive stocks of genuine Volkswagen parts
  • Expert advice on finance, accessories and other areas of support
  • Access to a wide variety of demonstration vehicles
  • More flexible, longer opening hours
Van Centre strategy

Five years ago, Volkswagen Commercial Vehicles decided to take a new approach to selling its products and providing a service to its customers. There is a tendency throughout the industry for light commercial vehicle customers to fall between two stools and feel as if those car or truck dealers who sell light commercial vehicles as a secondary business are not taking them seriously. In car showrooms, van customers can be made to feel like second class citizens, because the van department is hidden at the back of the building, and there are no dedicated CV staff. On the other hand, the environment in a truck dealership can be intimidating for some light commercial vehicle customers. In order to give van customers a much better standard of service, Volkswagen Commercial Vehicles created the concept of the Van Centre Network.

Essential elements of the Van Centre Network

Dedication

Unlike competitors, there is always a degree of separation in Volkswagen’s Van Centres. There are a significant number of van dedicated sites; and where vans are sold on the same site as passenger cars, they are either in a separate building or in a clearly separated section of the showroom.

Only staff dedicated to the van customer are employed. Whether in sales, parts or the workshop, these people will have been trained to Volkswagen’s high standards, and have an intimate knowledge of both the product and the needs of the van customer.

Environment

While understanding that van customers are different from car buyers, Volkswagen believes that they should enjoy the same attractive, friendly showroom and service receptions. This goal has been achieved as part of the Van Centre Network.

Vans are displayed in contemporary showroom environments, while there are always helpful and expert staff, relevant sales literature and a welcoming cup of coffee at hand.

Specialised service

Van customers have different demands from car owners, and this is reflected in the way they are treated by the Van Centre Network. When a van is off the road – for example, when being serviced – a company will often be losing money because it is without an essential business tool.

At Volkswagen Van Centres, every effort is made to keep commercial vehicle customers on the road. Servicing hours are geared as much as possible around customer demand, so that workshops open early and shut late. In addition, many are open at the weekend. Courtesy vehicles of equivalent size are readily available, while in the unlikely event that a required part is not stocked at the retailer, it can be rapidly dispatched from Volkswagen’s central warehouse at Dordon in the West Midlands.

Used vehicles

Before the implementation of the Van Centre Network, there was little used vehicle activity at Volkswagen Commercial Vehicle retailers. Now, with plenty of space allocated for the display of vehicles, plus similar warranty packages as those for new vans as part of the Assured Used vehicle scheme, buyers of secondhand commercial vehicles will appreciate what’s on offer at their local Van Centre.

Van rental

Another facet of the Van Centre Network is the availability of a rental fleet at an increasing number of sites. This allows businesses to hire an appropriate Volkswagen van from the range when needed.

Financial Services

Volkswagen Commercial Vehicle Finance offers a service to meet the needs of commercial vehicle operators of all sizes by helping them to choose the correct type of finance for their business and tailor the options to suit their particular needs.

An extensive range of commercial vehicle finance products are available. For customers that wish to own the vehicle there is traditional hire purchase or lease purchase, where the monthly payments are kept low by deferring a proportion of the vehicle's cost until the end of the contract period. Where customers prefer to have use of the vehicle only, contract hire and finance lease packages are available with flexible terms and payment profiles.

Other optional products and services include fixed cost maintenance, which combines guaranteed quality care of the vehicle through the Volkswagen Van Centre network with excellent value for money. The customer can choose the level of cover to suit their business needs such as Service only, Service and Maintenance or Service, Maintenance and Tyres. This flexible product offers periods of cover from 12 months to 60 months and mileages up to 200,000 in total, and allows businesses to budget more accurately through fixed monthly payments.

Unveiled in April 2003 and on sale in the UK from 3 October 2003, the fifth instalment in the Transporter legend is continuing the sterling work of preceding models, as well as extending the model’s 53-year production life – and 8.5 million volume – well into the future.

The Volkswagen is larger, offers more load space and higher payloads, has greater versatility and is equipped with more powerful and more fuel-efficient engines than the model it replaced. It also features as standard many safety and luxury items which are far from commonplace in its market segment.

As a range, the Transporter offers something for every need. It is available as a panel or window van, shuttle people carrier, and as a single or double chassis cab; with a choice of two wheelbases and three roof heights – standard, medium and high; four engine options and four gross vehicle weights. The body configuration possibilities and optional equipment available make this Transporter the most flexible and versatile vehicle that Volkswagen Commercial Vehicles has ever offered.

Even before launch, the Transporter claimed arguably the highest UK accolade for light commercial vehicles, being named What Van? Van of the Year. In addition, it has claimed the title of International Van of the Year 2004.

SUMMARY

  • front-engined and front-wheel drive
  • available as a panel van, window van, shuttle people carrier and single or double chassis cab
  • short and long wheelbase versions; four GVWs from 2.6 to 3.2 tonnes; three roof heights
  • vehicle designations denote GVW: T26 (2.6 tonnes), T28, T30, T32
  • length 4890 mm; width 1904 mm; height 1969 mm (short wheelbase); load space ranges from 5.8 to 9.3 cu m
  • specially-designed front suspension system with isolated chassis subframe
  • four TDI PD diesel engines: 1.9-litre four-cylinder 85 and 104 PS; and 2.5-litre five-cylinder 130 and 174 PS; all units use Volkswagen’s proven and award-winning ‘Pumpe Düse’ or unit injector technology
  • 1.9-litre models feature five-speed manual gearbox; 2.5s have six speeds. Tiptronic six-speed automatic available as an option
  • 4MOTION four-wheel drive version available with 2.5-litre TDI PD 130 PS engine and six-speed manual transmission
  • sophisticated and market-leading safety systems with ABS fitted as standard, along with traction control, electronic brake-pressure distribution and an electronic differential lock
  • driver airbag standard; up to five additional airbags available as options
  • manufactured in Hanover and Poznán (Poland) plants; production shared according to model type and demand
  • Volkswagen Commercial Vehicles plans to sell around 10,000 Transporters in 2004 six speed manual

DESIGN

Exterior

The external dimensions of the short wheelbase Transporter are greater than those of the previous generation model at 4890 mm long, 1904 mm wide and 1969 mm high. The panel van is capable of payloads of up to 1357 kg, impressive towing weights and GVWs from 2,600 to 3,200 kg.

Comparison of Mk 4 and 5 short wheelbase standard roof panel van dimensions:

  T5 T4 Difference
length, mm 4890 4707 +183
width, w/out door mirrors, mm 1904 1840 +64
height, mm 1969 1940 +29
wheelbase, mm 3000 2920 +80
body cubic capacity, m3 5.8 5.4 +0.4

Anti-corrosion systems

A raft of anti-corrosion measures are incorporated into the Transporter’s design, to avoid any potential rust ‘hot spots’. For example, the entire perimeter of the sliding doors fits flush with the outer skin of the bodyshell when closed and is thus protected from water spray and gravel impact from the front wheels.

With this vehicle, Volkswagen Commercial Vehicles has taken a new approach to under-body protection against corrosion. Whereas underside protection is conventionally spray-applied, the Transporter features multiple-section polymer panelling which makes the use of wax sealants unnecessary.

A positive side-effect of this full-coat solution is a reduction in under-body noise produced by gravel or water impact, especially since polymer materials are also used to line the wheel housings.

The entire under-body structure of the Transporter is galvanised using the hot-dip technique. The bodyshell’s outer skin, as well as the doors, bonnet and mudguards, are subjected to electronic galvanisation in order to ensure enhanced surface quality.

Compared with the procedures used in the past, the Transporter’s bodyshell sealing system is a major advance, both in terms of efficiency and environmental friendliness. The robot-controlled process is far more targeted and reduces waste, while the paintshop process uses only water-based colour lacquers.

Cavity sealing is done using a Volkswagen-patented sealant flooding method which does away with the need for spraying. Instead, sealant is flooded into the cavities and then removed. Protective foil is employed in several different areas to protect the bodyshell from gravel or human handling.

Thanks to this quality engineering, the Transporter is able to boast a three-year paintwork warranty and excellent 12-year corrosion warranty.

Interior

The Transporter’s cabin is designed not only to provide a pleasant driving experience but also to function as an efficient and practical workplace.

The seats offer excellent comfort levels even on long journeys; the driver’s is provided with height adjustment and adjustable lumbar support as standard. Finding the perfect driving position is aided by a height and reach adjustable steering wheel, while the gearshift is conveniently mounted close at hand on the dashboard. This gives more space in the cab, and an unobstructed floor.

Dual passenger seats are fitted as standard on the panel van; a single passenger seat is on the window van.

The dashboard has been designed to make the instruments easy to read and with excellent ergonomics, and there are several sizeable storage areas. These include compartments on the outside of the seats and two each in the driver and passenger doors, the lower of which will accommodate a 1.5-litre bottle and an A4 file folder. There are storage pockets at each end of the dashboard, beneath the air vents; open storage near the gearshift; and a storage box integrated within the roof liner. There is also a lockable glovebox and two cupholders.

Heating system

Recognising the importance of the Transporter’s role as workplace, Volkswagen designers paid considerable attention to climate control systems.

The heat exchanger, at the heart of the heating system, is housed beneath the instrument panel; the system features fresh/recirculated air circuits and a pollen filter.

Optional extras include:

  • full air-conditioning, with conditioned air entering the vehicle via nine vents
  • a fuel-powered auxiliary heater to provide extra warmth in the cargo area
  • a water-based auxiliary heater controlled via an additional battery which can heat the vehicle automatically via a timer switch or even by remote control
  • warm-air additional heating, for use when the vehicle is being used as a workshop or for the transport of frost-sensitive goods

Panel van

The Transporter offers unrivalled marketplace versatility, with short wheelbase versions available with normal or medium roof heights and long wheelbase versions with three different roof heights. A variety of GVWs are also offered, meaning there is a variant to suit every purpose. The load space concept is a sophisticated one, with a virtually rectangular cross-section and a load length of 2543 mm in short wheelbase models. Load height starts at 1394 mm and payloads begin at 795 kg.

Such is the strength and rigidity of the Transporter’s box body that it can be fitted if desired with two sliding doors – one sliding door, on the left, is standard – to turn it into a twin-loader. Electrically operated sliding doors are an option, and a tailgate can be specified in lieu of the standard twin rear doors.

Load-lashing rings (six or eight, depending on wheelbase) are fitted as standard, and there is a choice of bulkhead options as well as side wall panelling and rubber or wooden flooring.

Window van

Total flexibility is on offer from the Transporter window van and shuttle ranges.

The window van provides a wide range of seating layouts which can accommodate up to nine people; many of the seats are either removable (with no need for tools) or can fold and tip to provide greater load space as required. The backrests of all the bench seats can be folded down to provide a level work surface.

A range of door and window options is offered to suit all applications, as well as a choice of rear compartment heating and air conditioning systems.

This van is designed primarily as a crew cab vehicle.

People-carrying shuttle

Available with a choice of two wheelbases and either eight or nine seats, the Transporter shuttle offers buyers a no-frills MPV. It is aimed at the hotel/airport shuttle and taxi sector, though also ideal for families or businesses who need more than seven seats.

In standard form the shuttle seats eight people – two in the front, with two rows of three behind. The ninth seat is available as an option, and is located in the front row as a dual passenger seat.

Unlike the window van, the shuttle offers more luxury, with standard features including roller blinds for side windows; electrically adjustable mirrors; electric windows; and SE versions benefiting from body-coloured bumpers, air conditioning and carpeted floors.

Single and double chassis cab

Completing the Transporter range are chassis and double cab variants, both of which come with a long wheelbase as standard.

With these versions, a dropside is also available offering added flexibility for operators.

ENGINES

The Transporter features a range of engines employing Volkswagen’s proven ‘Pumpe Düse’ or unit injector technology. The line-up comprises four TDI PD engines: two four-cylinder 1.9-litre units of 85 and 104 PS; and two five-cylinder

2.5-litre powerplants of 130 and 174 PS – the most powerful in this sector. When coupled with the six-speed manual gearbox, the 2.5-litre TDI 130 PS engine is available with the four-wheel drive system 4MOTION.

Diesel technology

Volkswagen has for a long time been at the forefront of diesel technology.

Its latest system is known as ‘Pumpe Düse’ or ‘PD’ technology. Pumpe Düse translates as ‘unit injector’ and describes a fuel injection system which can operate at pressures of up to 2050 bars or 30,000 psi.

Higher injection pressures mean better mixing of fuel and air. In turn this allows more fuel and air to be burnt cleanly in each cylinder of the catalysed TDI engine to provide a new industry benchmark power unit. PD technology combines the injector and pump into one unit for each cylinder and is operated by the engine camshaft – with the outgoing TDI engine, fuel is pressurised by a distributor injector pump which feeds the individual injectors. A finer adjustment of the fuel injection process with a much higher pressure results in higher torque yet little or no change in fuel consumption or CO2 emissions.

1.9-litre TDI PD, 8-valve 4-cyl, 85 and 104 PS

Volkswagen’s renowned and award-winning 1.9-litre TDI PD engine employs a separate injection pump for each of the four cylinders, arranged directly above the injector. This extremely compact design enables high injection pressures and allows fuel to be injected directly into each combustion chamber.

Both of the 1.9-litre units feature an exhaust gas turbocharger with VTG (Variable Turbine Geometry) and charge air cooling, ensuring extremely high efficiency.

The 85 PS unit develops its maximum torque of 148 lbs ft at just 2,000 rpm and, coupled with a five-speed gearbox, returns 47.1 mpg at a steady 56 mph. With its 80 litre fuel tank volume, this means a range of around 800 miles.

Figures provided by the 104 PS engine are no less impressive: at 2,000 rpm it provides torque of 184 lbs ft, yet the panel van’s average fuel consumption figure is 46.3 mpg at a constant 56 mph with half payload.

2.5-litre TDI PD, 10-valve 5-cyl, 130 and 174 PS

Among the chief benefits of the Transporter’s 2.5-litre TDI PD unit are its exceptionally compact dimensions and weight. One of the keys to this is the helical-toothed spur-gear drive on the gearbox side, which operates not only the valve gear but also all the peripheral units such as the alternator, the water and oil pumps, as well as the servo pump and air-conditioning compressor.

There are two versions available, each matched to a six-speed transmission.

The 130 PS version provides maximum torque of 251 lbs ft at 2,000 rpm, while the 174 PS unit provides an exceptional 295 lbs ft at similarly low revs. Both 2.5-litre engines are also economical, with the panel vans both returning 44.8 mpg at a constant 56 mph and with half payload.

Gearboxes

All Transporters with four-cylinder engines feature as standard the familiar and well-proven five-speed gearbox of the previous generation Transporter, albeit with revised and optimised gear ratios.

The five-cylinder models are fitted as standard with a completely new six-speed gearbox specially developed to handle the high torque loads developed. The adoption of six speeds has allowed the designers to optimise ratios and thus improve performance and economy.

Available as an optional extra, is a six-speed Tiptronic automatic transmission system, which offers the driver the choice of making manual up or down gearshifts by tipping the gear lever forwards or backwards. The system features an ‘S’ setting with a ‘sports’ shift programme.

Servicing

Service intervals have traditionally been set at fixed time or mileage parameters, but the development of new engines and LongLife synthetic oil has changed this. New generation Volkswagen engines, including those on the Transporter, have built-in sensors that continually monitor oil quality, so a smart chip decides when it needs changing and flags up a service reminder on the dashboard monitor. Service intervals are therefore determined by driving style and patterns, and can vary from a minimum of 9,000 miles or one year, up to a maximum of 18,000 miles or two years.

These long oil intervals are possible thanks to the use of Castrol SLX LongLife II engine oil. This is a fully synthetic SAE 0W-30 oil that has been specially formulated to be compatible with the longer service intervals of both petrol and diesel engines, and in particular, Volkswagen’s PD units.

By removing this oil and using traditional lubricants, it is still possible to have servicing at fixed intervals of one year or 10,000 miles. The choice is made at PDI (the vehicle’s pre-delivery inspection), and can be changed at a major service.

There are no strict rules on which to base the decision of which servicing regime will be most beneficial to a customer. LongLife oil protects for up to three times the distance of standard oil, but it costs roughly three times as much. However, cost savings are available from reduced servicing costs, and possible improved fuel economy: operators can expect an average reduction of 2.7 per cent on their fuel bills by using LongLife oil. What’s more, as less oil has to be disposed of with less servicing, there are clear advantages for the environment.

Operators interested in the LongLife service regime can learn more from their local Van Centre. Each centre has a computer programme that can take account of individual situations and illustrate the potential savings over fixed servicing, in terms of both maintenance and fuel costs.

RUNNING GEAR

The Transporter sets exceptionally high standards in terms of ride and handling, thanks to an innovative suspension set-up, advanced safety features and a highly rigid body structure. Even with maximum payload, the Transporter has outstanding dynamic handling qualities and stability.

Front axle

Among the Transporter’s innovations is a separate front subframe. Unusually, the track control arms and anti-roll bar are attached to a subframe rather than being directly linked to the body. Vibration-absorbing mountings are used to attach the subframe to the body, leading to extremely effective insulation from vibrations and enhanced ride comfort.

The subframe also serves as a second energy absorbing platform in a head-on collision.

Rear axle

The Transporter’s rear suspension arrangement features semi-trailing arms with compact ‘miniblock’ coil springs and separate dampers. Anti-roll bars are fitted at both the front and the rear.

4MOTION four-wheel drive

A sophisticated four-wheel drive version of the Transporter is available in combination with the 2.5-litre TDI 130 PS engine and the six-speed manual gearbox.

4MOTION models use electronically controlled Haldex transmission, mounted on the rear axle, to split the drive between the front and rear wheels. Using a second generation Haldex system, the new transmission is faster acting, more sensitive, quieter and more compact than before.

In normal driving 90 per cent of the engine’s power is delivered to the front wheels, with 10 per cent going to the rear. This results in characteristics familiar to drivers of front-wheel drive vehicles, plus improved fuel efficiency compared with a permanent four-wheel drive system. As the system senses loss of traction, the Haldex transmission transmits power to the wheels with the most grip; as much as 100 per cent of the engine’s power can transfer to the rear wheels if necessary.

With a multi-plate wet clutch, it locks the front and rear wheels together as soon as a speed difference between them of more than a certain value is detected. The power of the engine is always transferred to the wheels with the maximum possible traction.

The Haldex coupling works hydraulically, with two ring piston pumps within the clutch supplying the pressure to push the plates together. The ring piston pumps come into action following any difference in rotation between the front and rear wheels.

The 4MOTION system provides four-wheel drive through the addition of a propeller shaft that takes drive from additional bevel gears on the front final drive. It is then transferred to the rear wheels via a Haldex Coupling to a lockable rear differential and rear drive shafts. All UK models come with a lockable rear differential controlled through a switch on the dashboard.

On the 4MOTION model, the rear wheels are suspended in the same manner as the front wheel drive version. The 4MOTION system adds approximately 100 kg to the weight of the Transporter.

Variants available in conjunction with 4MOTION are:

  • Transporter panel van, short wheelbase and long wheelbase
  • Transporter window van, short wheelbase
  • Transporter chassis cab, long wheelbase
  • Transporter double cab, long wheelbase
  • Transporter shuttle SE, short wheelbase and long wheelbase.

Steering, tyres and wheels

The servo-assisted rack and pinion steering system offers the Transporter driver the twin benefits of easy manoeuvrability and precision: only 3.3 turns lock to lock. Despite the track being wider and the standard tyre size increasing (205/65 R16), the Transporter’s turning circle has improved, to 11.9 m.

Braking system

The Transporter’s braking system features as standard a four-channel ABS

anti-locking system, TCS traction control system, EBD electronic brake-pressure distribution (which automatically alters front/rear braking effort to maximise braking performance), and an electronic differential lock (EDL).

Optional extras on the window van and shuttle variants include the Electronic Stabilisation Programme (ESP), and Brake Assist (BAS).

Brake Assist

Working in conjunction with the other elements of the braking system, Brake Assist recognises from the speed at which the brake pedal is depressed whether it is a ‘normal’ braking situation or an emergency stop. In the event of an emergency stop, it automatically increases braking pressure, activating ABS and ensuring the level of braking meets the conditions. The application of brake assist makes it possible even for unskilled drivers to reduce braking distances by around 25 per cent.

Electronic Stabilisation Programme – ESP

Also optional is ESP (Electronic Stabilisation Programme), a sophisticated system that automatically senses any tendency for the van to slide. Should this situation occur, ESP reacts by applying the brakes to one, two, three or all four wheels and adjusts the engine’s power. In this way, it is possible that a skid is corrected even before the driver is aware that one has started.

This can be useful if a tendency to understeer or oversteer develops in a bend. In such circumstances ESP can help prevent the van skidding or spinning off the road and is particularly helpful in wet or icy conditions. ESP uses the sensors and systems associated with the traction control system, the electronic differential lock (EDL) and the electronic brake-pressure distribution system (EBD).

FACTORY AND VAN CENTRE FIT OPTIONS

Although all Transporter models feature a high level of standard equipment, for those wishing to customise their vehicles further, a wide range of factory and van centre fit options is available.

Many options are grouped into packs: for example, a customer could choose one of five door packs depending on whether they required a tailgate or wing doors, and one or two side doors. There are also six different seat packs to choose from. Of course load floor covers and load side linings are also available.

Unusually in a commercial vehicle, a six-disc CD autochanger and a satellite navigation system are also available from the factory.

Volkswagen Commercial Vehicles’s nationwide network of Van Centres has also developed a range of options and accessories, to make sure each Transporter is tailored to the needs of the user. As expected from Volkswagen, all items are continually monitored for quality and are covered by warranty. These include:

  • Plylining kits
  • Rear light guards
  • Roof ventilators
  • Waterproof seat covers
  • Roof racks
  • Towbars
  • Reversing aids
  • Security features, including steering wheel locks and alarms
  • Alloy wheels 

SAFETY

In addition to the Transporter’s many standard active safety features, which include anti-lock braking and traction control systems, there is a host of passive safety systems.

Among these are three-point, height adjustable inertia reel belts on all seats, with those on the cab outer seats being fitted with pre-tensioners.

A driver airbag is fitted as standard on all models. A passenger airbag, twin side airbags and two curtain airbags are optional extras.

On Transporter window vans and shuttle featuring 4MOTION, Electronic Stabilisation Programme (ESP) and Brake Assist (BAS) are fitted as standard.

The Transporter’s bodyshell features a number of crash-safety enhancements. The chassis side members act as the main load paths in the event of a collision and are designed to ‘concertina’, absorbing impact energy as they do so. At collision speeds of up to 9.3 mph the front bumper will absorb impact energy and body parts located behind will be undamaged. This means considerably lower repair bills which would usually result from around-town manoeuvring and parking knocks.

SECURITY

Security is of key importance to commercial vehicle operators. To ensure the Transporter meets the standards expected, the following key features are offered:

  • standard remote control central locking including deadlocks
  • standard transponder-based engine immobiliser
  • optional factory fitted alarm system
  • steering wheel ‘freewheel’ lock
  • child locks on window van and kombi
  • internal release for rear door(s) (emergency exit)

WARRANTIES

All Transporters sold through a Volkswagen Commercial Vehicles UK Van Centre have a three year bumper-to-bumper warranty. The first two years with no mileage restrictions are manufacturer operated, while the third year (and up to 100,000 miles) is a Van Centre warranty.

In addition, all have a 12 year anti-corrosion guarantee (up from eight years on the previous model), a three year paintwork warranty and a three year comprehensive recovery and assistance package. The result of this final warranty is fully trained technicians on hand 24 hours a day, 365 days a year, to diagnose and repair most problems at the roadside using Volkswagen equipment and genuine parts.

HISTORY

The first series-produced Volkswagen Transporter rolled off the Wolfsburg factory production line on 8 March 1950, launching a brilliant career at the forefront of Europe’s post-war rejuvenation. Production started at the rate of 10 vehicles per day, with engines and axles taken from the Beetle. This vehicle was characterised by a self-supporting body on a ladder frame chassis, driven by a rear engine with rear-wheel drive.

A total of 1.82 million examples of the pioneering Transporter were produced between 1950 and 1967, initially at Wolfsburg and from March 1956 at Hanover. For the first time, a sliding side door was installed. German production of the Type 2, as it was called, ceased in 1979, by which time the Hanover plant alone had turned out 2.93 million examples. Production continued in Mexico and South Africa, and to this day the Type 2 is still being built in Brazil.

The T3 – rear-engined, like its predecessor – arrived in 1979 and achieved a production volume of around two million. Among its innovations for the Transporter range were diesel power and four-wheel drive, and the adoption of water-cooled power units.

In 1990 the fourth Transporter generation arrived, bringing with it comprehensive technical changes, including the adoption of the group-wide front transverse-mounted water-cooled engine and front-wheel drive philosophy.

The Transporter’s long production life has resulted in the manufacture of approximately 8.5 million vehicles.

VAN CENTRE NETWORK

Volkswagen understands the specialist needs of commercial vehicle users, and this is reflected in its nationwide network of 85 dedicated Van Centres.

Selling a vehicle is just a small part of the picture. Volkswagen Commercial Vehicles strives to make the whole ownership experience commensurate with the level of quality found in the vehicles themselves. Through its network of dedicated Van Centres, Volkswagen Commercial Vehicles is able to provide the highest standards of care, expertise and customer service. This level of commitment is rare in the commercial vehicle industry.

In summary, the Volkswagen Van Centre Network offers:

  • An environment designed specifically for the van user
  • Experienced, specialist staff, fully trained by Volkswagen
  • Specially equipped workshops with the latest technology
  • Comprehensive stocks of genuine Volkswagen parts
  • Expert advice on finance, accessories and other areas of support
  • Access to a wide variety of demonstration vehicles
  • More flexible, longer opening hours
Van Centre strategy

Five years ago, Volkswagen Commercial Vehicles decided to take a new approach to selling its products and providing a service to its customers. There is a tendency throughout the industry for light commercial vehicle customers to fall between two stools and feel as if those car or truck dealers who sell light commercial vehicles as a secondary business are not taking them seriously. In car showrooms, van customers can be made to feel like second class citizens, because the van department is hidden at the back of the building, and there are no dedicated CV staff. On the other hand, the environment in a truck dealership can be intimidating for some light commercial vehicle customers. In order to give van customers a much better standard of service, Volkswagen Commercial Vehicles created the concept of the Van Centre Network.

Essential elements of the Van Centre Network

Dedication

Unlike competitors, there is always a degree of separation in Volkswagen’s Van Centres. There are a significant number of van dedicated sites; and where vans are sold on the same site as passenger cars, they are either in a separate building or in a clearly separated section of the showroom.

Only staff dedicated to the van customer are employed. Whether in sales, parts or the workshop, these people will have been trained to Volkswagen’s high standards, and have an intimate knowledge of both the product and the needs of the van customer.

Environment

While understanding that van customers are different from car buyers, Volkswagen believes that they should enjoy the same attractive, friendly showroom and service receptions. This goal has been achieved as part of the Van Centre Network.

Vans are displayed in contemporary showroom environments, while there are always helpful and expert staff, relevant sales literature and a welcoming cup of coffee at hand.

Specialised service

Van customers have different demands from car owners, and this is reflected in the way they are treated by the Van Centre Network. When a van is off the road – for example, when being serviced – a company will often be losing money because it is without an essential business tool.

At Volkswagen Van Centres, every effort is made to keep commercial vehicle customers on the road. Servicing hours are geared as much as possible around customer demand, so that workshops open early and shut late. In addition, many are open at the weekend. Courtesy vehicles of equivalent size are readily available, while in the unlikely event that a required part is not stocked at the retailer, it can be rapidly dispatched from Volkswagen’s central warehouse at Dordon in the West Midlands.

Used vehicles

Before the implementation of the Van Centre Network, there was little used vehicle activity at Volkswagen Commercial Vehicle retailers. Now, with plenty of space allocated for the display of vehicles, plus similar warranty packages as those for new vans as part of the Assured Used vehicle scheme, buyers of secondhand commercial vehicles will appreciate what’s on offer at their local Van Centre.

Van rental

Another facet of the Van Centre Network is the availability of a rental fleet at an increasing number of sites. This allows businesses to hire an appropriate Volkswagen van from the range when needed.

Financial Services

Volkswagen Commercial Vehicle Finance offers a service to meet the needs of commercial vehicle operators of all sizes by helping them to choose the correct type of finance for their business and tailor the options to suit their particular needs.

An extensive range of commercial vehicle finance products are available. For customers that wish to own the vehicle there is traditional hire purchase or lease purchase, where the monthly payments are kept low by deferring a proportion of the vehicle's cost until the end of the contract period. Where customers prefer to have use of the vehicle only, contract hire and finance lease packages are available with flexible terms and payment profiles.

Other optional products and services include fixed cost maintenance, which combines guaranteed quality care of the vehicle through the Volkswagen Van Centre network with excellent value for money. The customer can choose the level of cover to suit their business needs such as Service only, Service and Maintenance or Service, Maintenance and Tyres. This flexible product offers periods of cover from 12 months to 60 months and mileages up to 200,000 in total, and allows businesses to budget more accurately through fixed monthly payments.

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