Servicing and Maintenance in the UK

For images relating to the servicing and maintenance of Volkswagen Passenger Cars, please see the image gallery at the bottom of this page.

For information about servicing options and intervals, please see the following text:

Volkswagen is pleased to offer a choice in how the customer services their car. The appropriate selection is entirely dependent on how the car is likely to be driven and its general use.

The Fixed Service is recommended for vehicles that will cover less than 10,000 miles in 12 months and if the vehicle is likely to be used in the following way:

  • Predominantly urban driving, short journeys with frequent cold starts.
  • Activities regularly producing high engine loading, e.g. frequent hill climbs, driving with vehicle fully loaded and towing.
  • Uneconomical driving style using high rpms with heavy acceleration and heavy braking.

The service intervals for the Fixed Service are as follows:

  • Oil change service – After 1 year or 10,000 miles (15,000km), whichever is soonest.
  • Inspection service – First after 2 years or 20,000 miles (30,000km), then every one year or 20,000 miles (30,000km), whichever is soonest.

The Flexible Service is recommended for vehicles with daily mileage of more than 25 miles where the vehicle is driven regularly mainly on longer distance journeys. The vehicle is driven mainly at a constant speed with minimum vehicle and engine loading, minimal towing and driven in an economical manner. With the Flexible Service the vehicle can cover anywhere between 10,000 and a maximum of 20,000 miles or 24 months (whichever is soonest) between oil changes.

The service intervals for the Flexible Service are as follows:

  • Oil change service – According to flexible service interval display (after 2 years at the latest).
  • Inspection service – First after 2 years or 20,000 miles (30,000km), then every one year or 20,000 miles (30,000km), whichever is soonest.

The up! model is only available with the Fixed Service schedule. Customers should consult their authorised Volkswagen Retailer or repairer for advice and full details.

Please note: If the customer purchases a Volkswagen Fixed Price Service Plan their vehicle will follow the Fixed Service schedule.

Servicing a Hybrid Car

A GTE service is slightly different to a service for a traditional vehicle because there is more than one drive system — the traditional engine and the electric motor.

More checks are carried out than usual as the Retailer has to ensure that both the engine and the electric motor are in top shape. Technicians are trained to inspect all hybrid components, and special tools and technology are used to inspect for damage to the high-voltage components and high voltage cables.

The Retailer will then replace the filters and lubricants and will always road test the car before handing it back to the customer. They will then receive a record of the service in their service book, or an update in their digital service book.

Servicing Electric Cars

Pure electric cars are simpler to service than conventional petrol or diesel cars. The fewer moving parts the car has, the fewer things can go wrong and need replacing. Services can then end up being cheaper.

What’s different about an electric service?

When the customer brings their electric vehicle in for a service, the Retailer checks for all the usual service items legal requirements of a roadworthy car, such as wear on the braking system, the headlights, and tyre condition to name a few. However when servicing Battery Electric Vehicles (BEV), Volkswagen Retailers also inspect and replace electric-specific elements, such as:

  • Charging cable: check that the cable is present and visually check its condition
  • High-voltage battery: check the charge level and recharge it if necessary
  • High-voltage components and high-voltage cables: inspect these for damage and correct routing and securing of lines.

Oil changes are a thing of the past. Unlike petrol and diesel vehicles, electric vehicles don’t need an oil change, this potentially saves the customer money.

Vehicles powered only by an electric motor require a Fixed Service as follows:

  • Inspection service – First service after 20,000 miles (30,000km)/2 years, whichever is soonest.
  • Subsequent services every 20,000 miles (30,000km)/1 year, whichever is soonest.

Warranties

Three-year Warranty

All Volkswagen passenger cars come with a three-year/60,000 miles warranty, which protects the car against the failure of most technical and electrical components due to manufacturing defects.

This comprises a two-year manufacturer’s warranty with unlimited mileage plus a further one-year/60,000 miles (whichever is soonest) Retailer Warranty. Should the mileage exceed 60,000 miles within the first two years, the manufacturer’s two-year warranty will still be valid. Full details of the three-year warranty are available from the customer’s authorised Volkswagen Retailer or repairer.

Body Protection Warranty

The internal body sections and panels of Volkswagen cars are covered against rusting through from the inside for 12 years. Naturally, the vehicle must be cared for in compliance with the manufacturer’s operating instructions. Customers should consult their authorised Volkswagen Retailer or repairer for full warranty details.

Three-year Paintwork Warranty

This latest paintwork warranty, pioneered by Volkswagen, provides the customer with cover on a new car. Naturally, during the warranty period the car must be cared for in compliance with the manufacturer’s operating instructions. Any paintwork defects, as a result of the manufacturing process, will be rectified without charge.

Approved Accessories

A comprehensive range of accessories from alloy wheels to carpet mats is available to complement the factory-fitted option list. Volkswagen approved accessories purchased from and fitted by the customer’s authorised Volkswagen Retailer at the point of vehicle sale will also benefit from the three-year vehicle warranty.

Extended Warranty

If the customer orders the Volkswagen Extended Warranty as an option when buying their new car then they get the 100% Volkswagen Warranty and can continue to enjoy comprehensive Volkswagen protection against many unforeseeable repair costs. Designed to meet the customer’s needs, they can purchase an extra one or two year’s warranty up to a maximum of five years or 90,000 miles.

Electric and Hybrid Model Warranty

These models include a Volkswagen eight-year Battery Warranty.

  1. A guarantee for eight years or 99,360 miles/160,000km (whichever is soonest), on all material or manufacturing defects.
  2. Gradual reduction in battery capacity over times is integral to the nature of the component, and does not represent a defect under the terms of this guarantee, as long as the reduction in capacity is not in excess of the value specified for this vehicle in the owner’s manual.
  3. With the exception of the warranty term, all warranty conditions stipulated by the Volkswagen Retailer selling the vehicle (prerequisites, criteria for freedom from defects, exclusions, settlement of claims, entry into force and start of extended warranty term, scope of application etc.) also apply to the high voltage battery.

 

Information published for guidance only. Accurate as of April 2018. For up-to-date information please download a brochure or price list at www.volkswagen.co.uk.